Cannot cancel Nest Aware after Moving

[tedflaherty11]

I cannot cancel my Nest Aware subscription and keep getting charged $6 per month. I have moved overseas to Korea with the military and sold the house Aware was signed up for, deleted. I get an email from Google, but cannot modify the subscription when I click it. Logging into Nest also does nothing, I have been charged since moving in December for an service I cannot use, and no way to reach a real person to fix it, just a series of FAQs.

Please delete my subscription, account: #

[MplsCustomer]

@tedflaherty11 

If we go to the Subscription Management page (https://store.google.com/subscriptions), and select our subscription, and then click on the "More" icon (the 3 vertical dots), we then get a popup with options to "Change your plan" and "Cancel subscription".

If that does not work for you, you could try the "Contact us" link under "Nest Aware Premier Care" on the page below. It says "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[tedflaherty11]

Wow that was frustrating--even to find a way to bypass the FAQs and get to the bottom Contact tier.

So, as I had deleted the house in Google (I moved away, sold all Nest devices with the house), I had a "hanging subscription" and even Google Tech Support could not cancel it until I redownloaded Google Home app, created a test home in Googe, and assigned the "hanging" NEST Aware subscription to it.

Only then I could cancel it, but no refund. 

But at least the nightmare is over...

Wow...

[MplsCustomer]

@tedflaherty11 

It sounds like their subscription systems are pretty crude.

[EmersonB]

Hello everyone,

@tedflaherty11, thanks for reaching out here in the Community. We know where you're coming from and this is not the experience we want you to have. We hope we can make it up to you in the future. Let us know if you have other questions or concerns.

I appreciate the help, MplsCustomer.

Regards,
Emerson

[EmersonB]

Hi tedflaherty11,

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
 
Best,
Emerson

[EmersonB]

Hey tedflaherty11,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson