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The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 4296 Views
  • 0 replies
  • 5 kudos

TV not switching off via google home

I just bought a Sony XRA80J and have synced google home. When I ask the TV to turn off, google assist recognises this but does not turn off the tv. Further doesn't turn on either, I've also flicked the physical switch on the side of the tv. Not sure ...

glenrama by • Community Member
  • 9638 Views
  • 5 replies
  • 2 kudos

Account information

I can’t seem to find out what type of account I have and if I need an upgrade. I go to setting and subscriptions and it is blank. I am confused why it is so hard to know what I have and how to find it. Help!

Becca by • Community Member
  • 899 Views
  • 3 replies
  • 0 kudos

How do I connect my Mac desktop to google Home?

I tried to download THE HOME APP to turn on the assistant feature because I recently had my phone confiscated and need to use google home for phone calls but it says no. devices paired to this device. Any suggestions on how to pair the two?

ehannonV by • Community Member
  • 1359 Views
  • 3 replies
  • 0 kudos

Resolved! Google account not linking with Smart Life account

Hi there,I recently bought a Smart Life smart plug. The plug works fine with the Smart Life App, but when I click the "Link with Google Assistant" within the Smart Life app, the Google Home app loads up briefly, and then my phone switches automatical...

timgoodhew by • Community Member
  • 37163 Views
  • 11 replies
  • 6 kudos

Resolved! App not being installed

I'm trying to download 'Movistar plus', a Spanish popular app from my (WIndows) computer. For devices like CCWGTV and another (non google) Android TV device it tells me not supported.The app has location restrictions (must be in Spain). I'm in Spain ...

jj001 by • Community Member
  • 3794 Views
  • 14 replies
  • 0 kudos

429

I am getting error code 429 too many requests when I go to view my video clips in the nest.com website. Why? I have tried on windows edge and Firefox web browsers and same message on different browsers. I've erased my history and cookies, can't view ...

Resolved! Can't login on Pixel 6 Pro

Trying to login to app using Sign in with Google. After choosing account and allowing Nest permissions it comes up and says No Available Apps - There are no apps currently configured on this device that your organization allows to open this content.A...

DaveP1 by • Community Member
  • 1333 Views
  • 1 replies
  • 0 kudos

How do I get my Nest products to appear in Google Home?

I previously migrated Nest to Google Home. Nest is now linked to the same Google account as Google Home. Why don't the Nest products appear in Google Home? Everything else in the house appears but not ANY of the Nest devices.I've seen this question p...

Rickp by • Community Member
  • 1724 Views
  • 6 replies
  • 0 kudos
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