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Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 3983 Views
  • 0 replies
  • 5 kudos

Deleting an old Nest

I cannot figure out how to delete an old Nest product from my Nest App. We have a Nest at home and last year we rented a house and we're given access to their nest. I ONLY want to delete the one we no longer use. But when I go to manage my account it...

Shadydave by • Community Member
  • 2991 Views
  • 8 replies
  • 0 kudos

Not all cameras are syncing to the nest app

I have 3 camera devices, doorbell, indoor/outdoor camera and the hub max. All are hooked up to my Google home app but only the hub max video can be accessed on the Nest app. How can I get all the cameras there?

B2JAMIESON by • Community Member
  • 1497 Views
  • 3 replies
  • 1 kudos

Wrong D.o.B

How do I correct wrong date of birth on account.it keeps seeing me as a kid after I accidentally punched in wrong year on date of birth

epochzw by • Community Member
  • 1118 Views
  • 3 replies
  • 0 kudos

Google Nest Battery Doorbell Smartthings Integration

Hi all, with the move to Google home from nest the connection to smartthings of Samsung is lost. I have a Samsung family hub refrigerator and new doorbell battery but these two aren't able to communicate at this moment of time. Please make the doorbe...

Jesperr by • Community Member
  • 1761 Views
  • 5 replies
  • 0 kudos

Corrutped Nest/Home structure + bonus forum issue

Hello everyone, So I have a glitched Nest Structure that I cannot see in Google Home. I can't delete from Nest (nothing happens) and I can't upgrade it to Nest Aware plus which I really need. But I can see that structure in Google Store.I tried thing...

BrianTheB by • Community Member
  • 2744 Views
  • 12 replies
  • 0 kudos

Google Home routines - option not available to home member

I have a bunch of routines setup on my phone in the Google Home app. As I understand it, those cannot be shared with other family members. When my spouse, who I invited as a manager and has access to all devices, goes into Google Home, they are missi...

reg00000 by • Community Member
  • 4793 Views
  • 8 replies
  • 0 kudos

Nest Cam with floodlight

Why is this product not available on the nest app? I want to be able to see all the cameras at once. So now they are on two different apps. If it is a nest product it should work in the nest app. Why is this not available?

Beckhardt by • Community Member
  • 3352 Views
  • 5 replies
  • 2 kudos

Nest Cams Connect in Home on iPhone but not on iPad?

I previously installed two Nest Cameras (one indoor and one outdoor) using the Nest app with a Google account. I have since added two new Nest Battery cams. All four cameras connect and work fine in the Google Home app on my iPhone, but only the two ...

Bacowles2 by • Community Member
  • 1640 Views
  • 3 replies
  • 1 kudos

Disconnected devices in Google Home

Hi GuysPlease assist as this is driving me crazy! Can't get my new home set-up working. I'm using: Google Wifi, plus Google Home app (IOS), plus connected devices - chromecast, google mini, and google home/normal size speaker. It's incredibly irritat...

AndyB by • Community Member
  • 20126 Views
  • 18 replies
  • 9 kudos
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