So I called Nest support about an issue that was resolved. While speaking with them, they initially couldn't find my devices, account, or Nest aware subscription. They ultimately searched by the Hello serial number and found my account and active subscription. Then I was told I never migrated my account, even though I did. I spoke with a few reps and nobody had a way to fix this.
Has anyone experienced this and know how to fix it? It's very annoying arguing with Nest support and being told I don't have any devices to call in about when I have a house full of Google and Nest devices.
Sorry to hear about the issues that you've been having with this, I can understand the frustrations but I'm happy to help. Thanks to davidking for escalating this.
Would you mind providing me with a case Id if you have one?
I look forward to hearing from you.
I'm trying to figure out why I have to argue with support about not having devices or an active subscription because they can't locate my account until they search by device serial number. The original reason I called was resolved, but it took a lot of back and forth in the beginning because they couldn't locate my account or verify my Aware subscription.
I apologize for the frustrations that you're experiencing with customer support and am happy to pass that feedback along. Unfortunately I don't have an answer as to why you weren't getting the support that you needed and that you were having to argue with them. Again, I apologize about the experience as that is not what we want for our customers and am happy to pass this feedback forward.
I'm going to go ahead and lock this thread as it seems the issue is resolved. Feel free to create a new thread if you have any other questions.