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Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Device controls now available on Google Home for web Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5005 Views
  • 0 replies
  • 7 kudos

Routine not showing

I am new to the app and I watch some videos and saw there should be a routine button but after that I tried to update to iOS 15 and still no routine button please help

Stiaan by • Community Member
  • 981 Views
  • 3 replies
  • 0 kudos

Change admin account Wi-Fi

Hi I want to change my google Wi-Fi account to match my google camera / nest account. How can I do that?

Rksk1001 by • Community Member
  • 905 Views
  • 2 replies
  • 0 kudos

Cannot add family

Trying to add my mom who has a valid email but the domain name is not Gmail, Hotmail or Yahoo. The invite will not send. How do I get her access with her email address?

tovario by • Community Member
  • 936 Views
  • 3 replies
  • 0 kudos

Google home App can’t find WIFI

Hi. while trying to set up my Google nest hub, the set up needs me to log onto the Google home app and set it up. It can’t find my main WiFi network, I live in a dormitory. It still can’t find it even if I’m 2 meters away from the router.

Deadandlit by • Community Member
  • 6098 Views
  • 7 replies
  • 0 kudos

Resolved! Can't add thermostat to nest app after resetting account connection

I have several homes set up in Google Home. One has two Nest thermostats (upstairs/downstairs) installed by the previous owner. I reset the account connection on both, and then I connected both to my account/app. I quickly realized that I had acciden...

metapede by • Community Member
  • 9201 Views
  • 9 replies
  • 1 kudos

Unable to link google home with smart life

I have setup my camera in my smartlife app, but unable to link my account in google home.I have gone through the prompt and on the last step when it tried to add the devices, it says there are no devices found on your smartlife account. I have uninst...

kiph8n by • Community Member
  • 1057 Views
  • 3 replies
  • 0 kudos

Rush hour rewards in app has wrong provider

Rush hour rewards in app has wrong provider and there is only ONE in my zip code/location. So I can't call that provider because my location doesn't exist...how do I eliminate this issue?Provider that offers reward: ConnexusThe only provider I can ha...

tommy9k by • Community Member
  • 868 Views
  • 3 replies
  • 0 kudos
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