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For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 5087 Views
  • 0 replies
  • 7 kudos

Entire home mysteriously deleted (in the home app)

Just as other similar posts. Very frustrating. My entire home in the Google Home app is gone! And no way to restore. I am the only one with access, MFA, checked sign-in activity and all. No explanation as to how this happened. Other two homes that I ...

automan by • Community Member
  • 2180 Views
  • 4 replies
  • 2 kudos

Resolved! Removing account from Nest Field Trial

Hi! I was previous part of the Nest Field Trial program but became ineligible for the program about a year ago and had to return my Field Trial devices. However, my account was never removed from the Nest Field Trial program and now I'm unable to add...

DracoC77 by • Community Member
  • 4310 Views
  • 13 replies
  • 1 kudos

Can't invite a home member in Google Home App

Can't add new home member to a home in the Google Home App. I'm on Pixel 4A. Here are the steps I takeI choose a home from the drop down menu.I click "Invite home member"I click "+ Invite person"Under the "Invite person" heading I start entering an e...

Firefox login problem with Google Nest

In the past few days something has changed. When I try to "Sign In with Google" to access my Nest Cams it loops back to the sign in screen.This problem can be recreated by:1) Visit home.nest.com2) Click "Sign In with Google"3) Select my Google accoun...

RamsTX by • Community Member
  • 2829 Views
  • 6 replies
  • 4 kudos

Multiple / duplicate homes for same address with different devices

I have two properties (physical addresses) set up in both the Google Home and Nest apps, and I have problems with duplicates. I'm wondering what is the most straightforward way to resolve the duplicates. In summary: Property Address AProperty Address...

metapede by • Community Member
  • 9011 Views
  • 8 replies
  • 0 kudos

No visible services for Music

Hi, I have problems with playing music on my nest audio. I tried to set music service in my google home but the list of services is empty. I got spotify and youtube music on my phone that i'm using but google home will not even show them so I can cho...

Timko by • Community Member
  • 1116 Views
  • 3 replies
  • 0 kudos

Routine not showing

I am new to the app and I watch some videos and saw there should be a routine button but after that I tried to update to iOS 15 and still no routine button please help

Stiaan by • Community Member
  • 998 Views
  • 3 replies
  • 0 kudos

Change admin account Wi-Fi

Hi I want to change my google Wi-Fi account to match my google camera / nest account. How can I do that?

Rksk1001 by • Community Member
  • 907 Views
  • 2 replies
  • 0 kudos

Cannot add family

Trying to add my mom who has a valid email but the domain name is not Gmail, Hotmail or Yahoo. The invite will not send. How do I get her access with her email address?

tovario by • Community Member
  • 945 Views
  • 3 replies
  • 0 kudos

Google home App can’t find WIFI

Hi. while trying to set up my Google nest hub, the set up needs me to log onto the Google home app and set it up. It can’t find my main WiFi network, I live in a dormitory. It still can’t find it even if I’m 2 meters away from the router.

Deadandlit by • Community Member
  • 6130 Views
  • 7 replies
  • 0 kudos
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