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Google Home account linking not linking

ahliaspobre
Community Member

I’m trying to link my night owl protect account to google home. I log in and it says night owl protect linked at the bottom, and then account linked successfully. The problem is that it is not linked. The cameras do not show up, and when I checked the linked account my night owl account isn’t there. And it randomly unlinked my Xbox account and says the same thing when I try to relink it.

12 REPLIES 12

Klchubb
Community Member

I need to set up my google pod I guess it’s called. It’s a few years old! 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Raulie
Community Member

I'm having the same issue. Adding the "Night Owl Protect" account through "Home Control" doesn't do anything. Even though a toast saying "Account linked successfully" shows up.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Raulie
Community Member

Hi! I’m having the same problem. Take a look at this video: https://drive.google.com/file/d/1ySGpA3XV3yLC7yve492tSKk7n8RawBxi/view?usp=drivesdk

GarrettDS
Community Specialist
Community Specialist

Hi Raulie,
Would you mind letting me know what troubleshooting steps you've taken to try and fix this?

 

I look forward to hearing from you. 

Best regards, 

Garrett DS

Raulie
Community Member

As you see in the video, when I try to link the Night Owl account, it doesn’t do anything. I don’t know if it’s a bug with Google Home or Night Owl.

Please advise what can I do.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Thanks for giving me that information. Have you tried reaching out to Night Owl support to see if they can help at all? It may be something that is an issue with the partnership between Google and Night Owl.

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS