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How can I get my account back? Accidentally deleted my home.

Celina
Community Member

Accidentally deleted my nest account, how can i get it back?  there are several cameras, thermostats….
please help. I can’t get QR code. They are installed already. 

8 REPLIES 8

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the mistake that happened, I'm sure it's frustrating but I'm happy to see how we can help. 
Would you mind letting me know was it just the Household within the app that you deleted? What was it exactly that was deleted?

 

I look forward to hearing from you. 


Best regards, 

Garrett DS

Hello I have the same problem.  On Google Home somehow I was disconnected and now I can't see anything on the nest app.   How can I restore on Google Home my house I  have cameras, thermostats and doorlocks

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Hello Garrett,  after I reviewed all the answers I made a new Home and I am trying to change all the cameras to the new Home.  Now my doubt exists because I alreade paid Nestaware for the full year and if it is possible to change the subscription to this new Home.

Best regards,

GarrettDS
Community Specialist
Community Specialist

Hey there, 
Sorry to hear about the issues that you're having but glad that you were able to create a new Household. Unfortunately with Aware, you would have to cancel the subscription on the old Household and resubscribe on the Home of your choosing. 

 

Please let us know if you have any other questions. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS