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Cannot connect anything !

ChicagoPeach
Community Member

I’ve had Google Nest thermostat for a while. Something happened where nest app was changed to google home and ever since then, my nest and doorbell disappeared and I cannot reconnect. Help!
When I try to reconnect, it says the devices are already connected to another account. Where is that account?

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi ChicagoPeach,

 

Thanks for posting and sorry for the delay.

 

A quick question: did you use the same email address signed in to your Nest app into your Home app?

 

Best,

Mel

Hello there,

 

Thanks for assisting, Mel.

 

@ChicagoPeach, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Mark

Hello ChicagoPeach,

 

I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.

 

Regards,

Mark