Cannot link Google Home app with Dyson app

[Rachata]

I cannot link Google Home app with Dyson app.

when I tried to Set up a device (dyson purifier) by using Works with google and choose Dyson and authorize connection, it keeps showing ‘Something went wrong, try again’

please help,

Thank you.

[Dan_A]

Hi Rachata,
 

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Is the error message coming up during the setup or after setting up your Dyson purifier? What phone do you use for setup?
 

During the setup, when you selected Dyson, were you prompted to a Dyson login page? If the issue is the same, let’s make sure your Google Home app is up-to-date. If you can, kindly re-install the Google Home app and attempt to connect or link Dyson again.
 

Let me know how it goes.
 

Best,
Dan

[LovelyM]

Hey Rachata, 

Checking in to see if you have tried the steps provided above. Let us know if that did the trick or if you need further help.

I appreciate the help here, Dan.

Cheers, 
Lovely

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni