I have a Nest Hello Doorbell (Wired) and a Nest Cam with Floodlight connected to my home wireless network.
The device and wireless network configuration:
Until a few days ago, both were connected to WIFI and both were connected to the Nest app and Google Home app on iOS and Android devices. Both streamed good quality audio.
Both Nest Devices went offline on the Nest app and Hoogle Home app. I thought this may have been a router issue so rebooted. All devices reconnected to WIFI - including both Nest devices, but I could not initially connect them to the Nest app and Google Home app respectively.
Eventually, I removed both devices from their respective apps. Then, having tried 5 or 6 times, I got the Nest Hello Doorbell (Wired) connected to the Nest app. The Google Home app still would not reconnect to the Nest Cam with Floodlight.
The Nest Cam is connected to WIFI and it has a steady green light. I checked the Support and Nest Forum page I tried each of the following steps and then tried to reconnect:
I have tried each of these options several time. I can see that it is still connected to my WIFI but I cannot get the Google Home app to connect to it. I get the "Something Went Wrong" error when I try to "set up device" from the home screen.
What are my options now?
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, I would suggest uninstalling and reinstalling the app, doing a factory reset on your devices, and relinking the devices.
Please let me know if you have any other questions.