I have a Nest Hello Doorbell (Wired) and a Nest Cam with Floodlight connected to my home wireless network.
The device and wireless network configuration:
- Frequency: Dual-band, using 2.4 and 5 GHz.
- Wireless mode: 802.11a/n/ac mixed
- iOS 15.1
Until a few days ago, both were connected to WIFI and both were connected to the Nest app and Google Home app on iOS and Android devices. Both streamed good quality audio.
Both Nest Devices went offline on the Nest app and Hoogle Home app. I thought this may have been a router issue so rebooted. All devices reconnected to WIFI - including both Nest devices, but I could not initially connect them to the Nest app and Google Home app respectively.
Eventually, I removed both devices from their respective apps. Then, having tried 5 or 6 times, I got the Nest Hello Doorbell (Wired) connected to the Nest app. The Google Home app still would not reconnect to the Nest Cam with Floodlight.
The Nest Cam is connected to WIFI and it has a steady green light. I checked the Support and Nest Forum page I tried each of the following steps and then tried to reconnect:
- Rebooted the router and tried to reconnect.
- Disconnected it from power and tried to reconnect.
- Reset it by briefly pressing the rear button and tried to reconnect.
- Restarted it with a long press on the rear button (15 secs) and tried to reconnect.
- Removed Google Home app and reinstalled it and tried to reconnect.
- Rebooted the iOS device and tried to reconnect.
- Turned on/off airplane mode and tried to reconnect.
I have tried each of these options several time. I can see that it is still connected to my WIFI but I cannot get the Google Home app to connect to it. I get the "Something Went Wrong" error when I try to "set up device" from the home screen.
What are my options now?
