Cant add xiaomi security 360 cam in google home

[Ds001]

Hi . The xioami mi app is linked in google home and i can see the vacume robot, but i cant see the camera .  In mi home app it shows that it showld work..

Tanks.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that issues with your xiaomi device can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[Ds001]

Hi . Im still with the problem. I dont know what to try. Ive tryed to remove and add again on google home and on mi app. It still the same.  The xiaomi s 360 security camera not showing in google home . I can see only the robot...

[GarrettDS]

Hey there, 

Sorry to hear that you're still having the issues with this. Have you tried uninstalling and reinstalling the app? You can also try doing a factory reset on the device to see if that helps.

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS