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Cant add user try again

bobdee
Community Member

Cannot add user please try again latter.  This is what I get when trying to add a user. Please help

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hello bobdee,

 

That certainly hasn't been easy for you — let's see what's going on.

 

A quick question: are you adding a regular Google Account? Make sure your devices are connected to the same network and within 15-20 feet of your router. Could you try reinstalling your Google Home app. If the issue persists, try using a different mobile phone to see if you'll get the same result.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hi bobdee,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.


Thanks,

Alex