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Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 9052 Views
  • 0 replies
  • 9 kudos

Merkury smart plugs not responding to google assistant

When i go into the geeni app everything works, but i also got my stuff linked to my google home app, and although itll show everything thats on or off, it will not turn my stuff on or off by either tapping or asking google assistant to turn device on...

Unlinked Google to Nest

All of my devices are saying there connected to the nest app. I removed the nest from my google and cannot restore it. Do I need to make a new Home and set up each device? And then to I need to move all other google products from the google home over...

avisilber1 by • Community Member
  • 1265 Views
  • 5 replies
  • 0 kudos

Batteries die

The batteries on my nest thermostat die in 5 days. WHY?

Glocker34 by • Community Member
  • 769 Views
  • 3 replies
  • 0 kudos

Request to manage

I just connected a kasa lightbulb to my google home app, but when I ask my google home mini to change the color or do anything besides turn it on and off, it tells me that I need to go to assistant settings. the app also says that i have to send a “r...

danibi by • Community Member
  • 1074 Views
  • 4 replies
  • 1 kudos

Nest aware plus subscription issue

My Nest Aware Plus subscription dropped off of my account when I added two nest cameras that came with a free trial, now I have nothing on my doorbell and limited on my cameras. How to I get my apps to recognize my annual subscription?

RB57 by • Community Member
  • 952 Views
  • 3 replies
  • 0 kudos

Google home app not pausing devices

Hello,Lately when I have pushed the pause function for any of the devices on the app, nothing happens. Anyone have any advice on how to restore this function?

Szedler by • Community Member
  • 1793 Views
  • 7 replies
  • 0 kudos

Google home app not working

l have a geeni light and power connector and both are not working when l try to link my account, a few weeks ago was working good and today's morning just stopped it.Is working in geeni app but not working in Google home app.l already tried to link i...

HectorVD by • Community Member
  • 3370 Views
  • 12 replies
  • 1 kudos

Google Home Music

Can anyone help? I have connected my Apple Music on my Google Home app so it can play from my TV. However, I don’t see an option to choose the song I want to hear or skip the song. Does anyone know if this is possible at all. I can only choose to pla...

EugeneC by • Community Member
  • 547 Views
  • 1 replies
  • 0 kudos

Email verifcation

Where can I trigger an email verification mail for googlenestcommunity.com? I did not receive any, although I get badge alerts. I would like to post feedback, but I need to verify email first.

Xyntacx by • Community Member
  • 1231 Views
  • 5 replies
  • 1 kudos
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