Apps / Account

How to share your device(s) with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

Unable to delete 2 devices that are not connected

Hi. How do you delete 2 devices when there is no DELETE button and they are not connected named GOOGLE ASSISTANT ON SAMSUNG TV.I can delete any other device but none of these 2 (same)

Are Motion Sensors Supported on Google Home app / Google Assistant?

Hello Google Home app / Google Assistant team and engineers: I recently added 2 (two) of GE/Jasco ZWave+ 34193 / ZW6302 portable smart motion sensors into my Samsung SmartThings hub. Everything is working fine there. When I link my SmartThings to Goo...

Resolved! Home/Away turn off/on based on phone and home

Hi, I just noticed an issue with the Nest or Google Home app that doesn't allow you to turn off home/away just for one phone in one home. I will explain the use case:My brother and my parents lives next to each other (literally, one house next to eac...

Setup Phillips TV with Google Home - Now doesn't show up in Home app

TV not showing in Google Home app. Also cannot cast my Pixel Screen to the TV/Chromecast built in.TV Model is:Philips 50" Class 4K Ultra HD (2160p) Android Smart TV with Handsfree Google Assistant Built-in (50PFL5806/F7) Any help is very much appreci...

Help my Emails linked? Can’t log into nest hub or migrate

Somehow my two emails from Hotmail and Google have linked onto my home hub which now is my newer email but it’s linked to my old email which I’ve had for 15 or 20 years and I don’t know how to unlink them I tried to delete them both I have tried ever...

setting up Nest Thermostat google home app not connecting to the cloud

Hello, Setting up my 4th Generation Nest Thermostats however when trying to connect them to the Google home app I get the error Trouble connecting to the cloud please try again later. I have tried a new gmail account. Deleting the app and redownloadi...

Camera history freezing

Nest app on multiple iPhones and iPads are freezing when reviewing history. It gets stuck on a specific time and won’t play, rewind or fast forward. Many times we get the blue spinning circle and have to get out. Yea we have deleted camera history, u...

Work wifi unwanted devices

Our company gave us all Google nest hubs for Xmas bonuses and I took mine home and set it up. Well now since my phone is connected to the work wifi everyone who uses thier nest at work on the same wifi is automatically connecting to my google home! I...

Changing device names for router

Hi All,We recently switched Internet providers to Starlink (live in a very rural area with limited options). I have multiple lights, speakers, Chromecast ultras all controlled through the home app. I'm not having issues connecting them to the new wif...

Cant change password/log in due to old phone #. Can't seem to update phone number for nest.

Hi I have several new Nest products which I need to install, but I cannot log in because it asks for phone # verification and Nest currently has an old and inactive phone # on file. My google phone number is up to date but I cannot find out how to up...

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How to share your device(s) with others in the Nest app or Google Home app

Unable to delete 2 devices that are not connected

Are Motion Sensors Supported on Google Home app / Google Assistant?

Resolved! Home/Away turn off/on based on phone and home

Setup Phillips TV with Google Home - Now doesn't show up in Home app

Help my Emails linked? Can’t log into nest hub or migrate

setting up Nest Thermostat google home app not connecting to the cloud

Camera history freezing

Work wifi unwanted devices

Changing device names for router

Cant change password/log in due to old phone #. Can't seem to update phone number for nest.

my chromecast 2 still doesnt work

G suite accounts not supported

Nest App dropping setting for Home/Away assist

Home and Away Routines Broken - Missing Presence O...

Bosch Home Connect doesn't show up

Two factor gmail account

iOS Google Home App shows in app notification but ...

Caller does not have permission

Don't receive login code by email

How do add a room or group devices