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Charged for Nest Even Though I Moved 2 Years Ago

sgcnj123
Community Member

‎02-04-2025 10:11 AM

Hello

I was just charged $80 renewal even though I cancelled 2 years ago.  Can't find any way to get a refund.

Scott Carpenter

901-414-8088

 

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AndersC
Community Specialist
Community Specialist

‎02-09-2025 04:39 PM

Hi @sgcnj123,

 

Thank you for posting in the community. I'm sorry to hear that you were charged for a renewal, even though you cancelled it 2 years ago. I know this can be confusing, and I'm here to help.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

 

Regards,

Anders

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