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Chromecast problems

Community Member

I keep getting the same message when connecting  ‘TV may be set up but we could not communicate with it from your iPad. Make sure that you have enabled local network access in your iPads privacy settings and try again’

The local network settings are enabled, so I’m not sure what the problem is…..

Any help would be much appreciated.





Community Specialist
Community Specialist

Hey there Deluxe41,

I apologize for the late response, and thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out. Here are some things you can try:

  • Restart your iPad.
  • Restart your Chromecast.
  • Check your network connection. Make sure that your iPad and Chromecast are connected to the same Wi-Fi network.
  • Make sure that your iPad is up to date. You can do this by going to Settings > General > Software Update.
  • Make sure that your Chromecast is up to date. If using a Chromecast with Google TV, you can do this by going to Settings > System > About > System update.

Here are some additional tips:

  • Make sure that you are using the latest version of the Google Home app.
  • Try casting from a different device.
  • Try casting to a different TV or monitor.
  • If you are using a VPN, try disabling it.
  • If you are using a firewall, try adding an exception for the Google Home app.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,

Community Specialist
Community Specialist

Hey there,


Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.



Community Specialist
Community Specialist

Hey Deluxe41,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,