Connecting govee home

[robnin]

Hy,

I tried to connect my Govee home account to the Google home app with one LED strip, 

but when i try to log in it said that i don't have any device's on my account (but i do), and it also said that it  can be because of a temporary error so i had to try a few minutes later again.

But it has stil the same result.

What do i do? I have done this like SO many times, it also glitches when i try to connect other account from other company's.

Please help me, i would really appreciated!  

[David_K]

Is it a Wi-Fi or Bluetooth enabled LED strip? Only Wi-Fi enabled devices will show up in the Google Home app.

Is location services enabled for your Google Home app?

[Azarco]

Hey there,

Thanks for the help, davidking!

robnin Addition to what davidking's questions are, does your LED strips work on the native app? Are you getting any message when linking your Govee account to the Google Home app? Try uninstalling and reinstalling your Google Home app and make sure your devices are connected to the same network.

Best,

Alex

[Azarco]

Hey robnin,

How's it going with your Google Home and Govee LED strips? Did reinstalling your Google Home app work?

Thanks,

Alex

[Azarco]

Hi robnin,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex