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Introducing AT&T Connected Life with Google Home Read more

Top Questions & Answers about Gemini for Home, Google Home Premium, and more! Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

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A new chapter for Google Home & Nest

Hey folks,Anish here, I lead the product teams for Google Home & Nest.I want to start by saying thank you for being on this journey with us, especially as we kick off a new era for the smart home! We have our biggest update in years and I wanted to s...

How to: Share devices with others in the Nest app or Google Home app

Once you have successfully setup your device in the Nest app or Google Home app (depending on the devices you have), you may want to add it to the Nest app or Google Home app on someone else's phone or tablet. A common misconception is that you do th...

David_K by • Diamond Product Expert
  • 7216 Views
  • 0 replies
  • 7 kudos

Google Home lists all Lutron devices as offline

I am not able to control Lutron Caseta devices through Google Home. This used to work but now does not. Google Home indicates my Lutron account is linked and recognizes all devices, but when added to a home, they are all listed as offline. Per a prev...

CMD63 by • Community Member
  • 1452 Views
  • 6 replies
  • 0 kudos

Netflix and chromecast not working

Getting an error SSCR-S4010-2002-N when trying to cast from any Netflix app / account to ChromecastI'm able to cast other services like youtube, disney, prime to chromecast

Can’t Login to Nest App

I can’t login to Nest and when I request a password reset nothing comes in. Checked spam and nothing there either.

Dlroon by • Community Member
  • 966 Views
  • 4 replies
  • 0 kudos

Shutters handling with Google Home App

I don't really understand why I cannot handle (fully open, partial open/close, fully close) my shutters from Home App, while I cano do this easily via Nest Hub.In Home App, if I tap on the shutter device, I just get to its settings (same thing with p...

Rigel_k by • Community Member
  • 5669 Views
  • 27 replies
  • 1 kudos

Nest aware subscription

I am paying my monthly subscription for best aware although my cameras are still only recording previous 3 hours. My app is indicating my subscription has ran out, although when I go to renew it indicates that I have the subscription and next payment...

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