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Could not reach Haier uHome account

Nicolas
Community Member

Hi everybody. Yesterday the app got disconnected/unlinked and the air conditioner could not be controlled.
This issue was fixed a few weeks ago but it seems to be happening again.

After I unlinked my uHaier account from Google Home and then tried to link it, I get the message: "could not reach Haier uhome account. Try later".

14 REPLIES 14

knuxor
Community Member

Same issue

Iphonta
Community Member

Hi, i have 2 A/C and same problem, every month 4/5 days server falls, i need to change to ir remote broadlink each a/c

abkishor83
Community Member

Same problem. I deleted my UHome account, paired the AC again. Didn't help. It seems to authenticate UHome creds fine, but fails after that.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the issues that ya'll are having with Haier uHome. I would suggest reaching out to their customer support to see if they have any information as it seems like it is something on their end. Apologies that we don't have any further information on this. 

Please let me know if you have any other questions. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

As stated previously, I would suggest reaching out to their customer support to see if they have any information as it seems like it is something on their end.

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Nicolas
Community Member

The Haier Uhome service is still unavailable, the error has not been fixed yet.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

Paulus
Community Member

Same here.

knuxor
Community Member

Its very much still refusing to connect.

OkOtChA
Community Member

Same. It happened before in December. It's a cloud issue I believe

LeoKallen
Community Member

Same problem here in NL. "Still not connecting from Nest home to Haier"....