Customer Service Representative

[Nawteeanak]

I love Nest and google products. I usually have good experiences but today, I had literally the WORST customer service with a representative. Where can I file a formal complaint? I tried looking online and through the app, but couldn’t find any information.

[jenniffert]

Hi Nawteeanak,

Thanks for reaching out here in the community! I'm sorry to hear about your experience with our customer service. I understand how important it is to receive the correct assistance for any inconvenience that you're having with your Nest devices, and I'm here to assist you correctly!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted. 

Best regards,

Jenniffer