09-03-2022 09:15 PM
I have some Grid Connect devices, some Eufy devices and LG TV connected to Google Home.
The devices all work fine in their respective apps. In the Google Home App some devices show as offline. I have tried restarting my router, removing the eufy devices completely and re-adding them to the app, and saying "Hey Google, resync my devices" neither has resolved the issue.
This is frustrating because I can not use Google Home's routines to control these devices. All of these devices were picked over others for various reasons including the works with google home icons on their product marketing.
What else can I try to get these devices working?
09-20-2022 11:01 AM
I have a similar issue where the device is offline and i cant seem to troubleshoot it. Ive moved countries recently so it might have something to do with it. But ive literally tried creating brand new accounts, clearing caches etc, resyncing, nothing seems to be working (sync response said that my phone wasnt available and i need to set it up again-no idea how to troubleshoot that)
10-12-2022 11:56 AM
I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Have you attempted to restart your devices and uninstall, and reinstall the app? I would definitely give that a go, make sure that you have a strong Wi-Fi connection and restart that if needs be.
10-14-2022 11:32 AM
hi brad, yeah i have attempted to restart everything, still no dice. unfortunately.
10-14-2022 11:47 AM
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
10-17-2022 10:26 AM
Thank you so much for filling out the form. I am showing a Case ID for you, and our Team will be in contact via email from here. Please be on the lookout for that, and let me know if you have any questions.
10-27-2022 01:28 PM
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
10-14-2022 11:17 AM
I wanted to check in and see if you managed to see Brad's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.