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Does anyone else have privacy issues? I can control my neighbors devices!

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Diane Martinez 3531 

I’m trying to remove my neighbors access to my devices!! Horrible!
 
4 REPLIES 4

JKJY
Community Member

Yes, me too I can stop my neighbors videos, change the volume, And I can't find any disconnecting buttons! please did you find any way to disconnect it? 

Jeff
Community Specialist
Community Specialist

Hey, JKJY.

Sorry about the issues you're having with your devices overlapping with your neighbors. That wounds quite confusing. Let's take a look at this and see if we can sort it out.

How is it exactly that you're able to control your neighbor's devices? Do you see them appearing in your Home app and are just able to select and manage them? Do they show up as connected to your WiFi network, or simply showing as devices in your account? If you can clarify things a little on how it's happening, I'll be happy to help out.

Thanks,

- Jeff

Jeff
Community Specialist
Community Specialist

Hi, JKJY.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks,
- Jeff

Muddi
Community Specialist
Community Specialist

Hey JKJY,

 

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi