Does anyone else have privacy issues? I can control my neighbors devices!

[rgaila]

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Original Poster: Diane Martinez 3531 

I’m trying to remove my neighbors access to my devices!! Horrible!

[JKJY]

Yes, me too I can stop my neighbors videos, change the volume, And I can't find any disconnecting buttons! please did you find any way to disconnect it? 

[Jeff]

Hey, JKJY.

Sorry about the issues you're having with your devices overlapping with your neighbors. That wounds quite confusing. Let's take a look at this and see if we can sort it out.

How is it exactly that you're able to control your neighbor's devices? Do you see them appearing in your Home app and are just able to select and manage them? Do they show up as connected to your WiFi network, or simply showing as devices in your account? If you can clarify things a little on how it's happening, I'll be happy to help out.

Thanks,

- Jeff

[Jeff]

Hi, JKJY.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks,
- Jeff

[Muddi]

Hey JKJY,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi