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Emergency Calling set up but not working

Community Member

I purchased a Google Mini speaker and Google Nest Aware specifically because it would allow Emergency Calling for my elderly mom that lives alone.  I set up HOME on her iPhone, turned on location services and the system shows Emergency Calling is turned on.  However, in testing it, we get a message saying it is not available.  Now the trial is over and Nest wants $60.00/month.  I don't mind paying if it worked but after HOURS of trial and error, I'm super frustrated -- the whole family is.  Does anyone have any suggestions?  Is it wrong to assume my Mom can call out to the speaker to call 911 or is she supposed to dial 911 (totally defeating the purpose of the speaker)?  




A Nest Aware subscription is $60/year; a Nest Aware Plus subscription is $120/year.

We don't use emergency calling, but here is Google Nest's Help topic on the subject:

You might want to contact Support on where it is available:

Community Specialist
Community Specialist

Hey folks, 

I appreciate your assistance here, @MplsCustomer.

@gctmperk, thanks for reaching out and I'm sorry for this experience. Emergency Calling is unavailable on Google Nest Mini, which is why you don't see an option to set it up. This feature on Nest Aware uses the speakers for sound detection, so it will be easier for you to contact emergency services in the Google Home app using your phone or tablet.

We're always looking for ways to improve and bring more features to our devices, so I suggest sending feedback to our product team. Check out this guide for more information.

If you have other questions in mind, let me know because I'll be locking this thread in the next 24 hours.