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Error "No home found" in Partner Connection Manager

Community Specialist
Community Specialist

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Original poster: Rob Hutton 


Getting message "No home found" in Partner Connection Manager.
Support articles suggests that all structure has been deleted in the home app, but in the app I see my home, all devices, and device groups.
Other articles say to swipe left or right.  Since it is a web page, this does nothing.  Get the same thing accessing the site from a web browser.
Account picture matches in app and on web page.

Community Specialist
Community Specialist
Hey there Rob Hutton, 
Sorry for the late response, but I wanted to hop in here to make sure we addressed your concerns. I know that new devices can sometimes be confusing but I'm happy to look into this for you. 
I was able to find this article that could help you with the error message that you are receiving. 
If you are still having issues or questions, please feel free to let me know as I'm happy to help. 
-from Garrett DS (Community Specialist)