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Expiration time shifts to incorrect time when I adjust start time.

Community Specialist
Community Specialist

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Original poster: Stephanie Posner 


Nest staff - please read this.  As advised, I'm using web browser to set times for guests to use Nest lock and home entry.  That works fine - I can set it to whatever date and time I want.  For example, I set it so guest can enter at 4pm.  However, when I go to try to set the expiration date/time, the time is limited to only some numbers.  I'm blocked from selecting some specific hours.  For example, if start time is set to 4pm, then I can only set the expiration time at 10pm.  

Now, when I shift the start time to 2pm, then I can shift the expiration to 8pm but not earlier.  So it's adjusting based on what I set the start time to. 
Then I tried setting the start time so that I could set my expiration time to 10am.  That worked.  But as soon as I adjust my start time back to 4pm, then the expiration time shifts again without me setting it.  
they aren't independent.  Please help fix.  If this is fixed, then at least I can work with it while we wait for your IOS issues to be sorted out.

Community Specialist
Community Specialist
Hello Stephanie,
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry for the inconvenience! I will take your feedback and send it forward. We are still working on a fix for this issue.
-from Brad C. (Community Specialist)