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Family WiFi - can’t set up

dmvc325
Community Member

I am trying to set up family Wi-Fi and the “get started” link is not working when I try to press it. Any guidance?

6 REPLIES 6

David_K
Diamond Product Expert
Diamond Product Expert

Are you using the latest version of the Google Home app? Check the Apple App Store for any updates?

Try removing the app and reinstalling it?

dmvc325
Community Member

Thanks but tried all that and it didn’t help.

David_K
Diamond Product Expert
Diamond Product Expert

What model of iPhone are you using?

Are you using the latest version of iOS? Go to Settings > General > About. Next to iOS version it should say iOS 18.2.1?

dmvc325
Community Member

I have an iPhone 15 and I just updated to iOS 18.2.1 hoping that was the issue but it’s not 😔

David_K
Diamond Product Expert
Diamond Product Expert

Not to worry, appreciate you trying those steps. I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

jenniffert
Community Specialist
Community Specialist

Hi @dmvc325,

 

Thanks for reaching out here in the community! I'm sorry to hear that you're having difficulties setting up Family WiFi and you get stuck in the "get started." I'd be happy to help!

To continue investigating the case, I'd suggest the following steps:

@David_K, I appreciate your input.

Keep me posted.

 

Best regards,

Jenniffer