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Feature Request: Allow Google Home to work with Google Workspace Accounts

Community Member

I just purchased a new house and wanted to start from the ground up with a smart home and Google Hub Max as the center of our process.  I have had Google Workspace (formally G-Suite) accounts for our family for at least 15 years.  We recently even upgraded to the paid version for additional storage and features. It works great.  We have our own domain and will have it forever.

Like a lot of others on the forums, I discovered that I could not add any of my family members using their Google Workspace addresses. The cryptic error message Can't Add User Right Now in my Home App led met to these forums.  Do I have a generic gmail address? Sure.  Have I ever used it for anything? No.  So can I build a home and a family using this empty account and have my family do the same, yeah, I can, but that is a totally unsatisfactory answer.

I have gigabytes of photos, rich calendars, and every other type of content you can imagine IN MY GOOGLE WORKSPACE ACCOUNT that I PAY FOR.  Also, I use Google Authentication for multiples services that are tied to my Google Workspace account.  Just as an example, I used Google Auth for my Samsung SmartThings account. So I cannot add that to my Home.

This really doesn't seem to be anything more than an Authentication Issue.  Google Workspace isn't a new service.  Millions of families use it to manage their life.  I cannot for the life of me imagine why you would not consider adding the Home features to the Workspace.  Heck, just imagine that you might actually break into business accounts as well!  I would imagine that the Product Manager for the Home App might be interested in that.


Diamond Product Expert
Diamond Product Expert

Hi @Bookerdog 

I don't have a good answer as to why. I can escalate your post to our Community Specialists. They may not be able to help with this but the escalation will help with visibility for this request.  I also encourage you to submit a feedback file to Nest directly. Share feedback about Google Nest - Android - Google Nest Help 

Appreciate your post!


Community Specialist
Community Specialist

Hi folks,

Appreciate the help here, JillG.

Bookerdog, thanks for reaching out. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page for any updates. 


Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.