Formerly reliable routine, now responds with "Sorry, I don't understand"

[Robstg]

Hi there,

I have been using Google Home for many years, now.  My home has multiple "Google minis", a few "Google Nest Hubs" , a "Nest Camera" and "Nest Doorbell".  I have also added Maytag appliances, and linked the Lutron Caseta  lighting system to Google Home to complete my "smart home".  They all work fine within routines.

Last year, I created a routine, which goes through a series of "Announce"  actions. More specifically, my kids can ask "Hey Google, can I play on the computer?", and the routine will respond with the following:

- Announce  "Did you have breakfast?"
- Announce  "Did you brush your hair?"
- Announce "Did you brush your teeth?"
- Announce "Did you make your bed?"
- Announce "Is your school bag ready?"
- Tell me about the weather
- Announce  "Will you need a coat and snow pants? And are they ready"?
- Announce "Only if you answered yes to the following questions, will you be allowed to play on the computer"

This routine (albeit as simple as it is) stopped working.  Now, for every "announce" command, it responds with "Sorry, I don't understand", but still responds with the weather. 

I have attempted to delete the routine, and recreate to no avail.  I am at wits end - I need asstance to get this routine back. Is there an issue at Google's end that I am not aware of?

Looking forward to getting a response.

[LovelyM]

Hi Robstg, 

Thanks for posting — let's get this sorted out.

A few questions: when did the issue start? Were there any recent changes made? What troubleshooting steps have you tried?

Go ahead and try changing your Assistant language so we can further isolate the issue. Here are the steps: open the Google Home app > Choose the Account icon at the upper right > Tap on Assistant settings > Assistant language > Set the primary language to either English (USA), English (CA) or English (UK).

Let me know how it goes.

Best, 
Lovely

[Robstg]

Hi LovelyM,

I have attempted to delete the routine, and recreate to no avail.  I also rebooted all devices (including "non-smart home", like the firewall, switches, and access points. 

The problem started April 7th/23. I know this for sure, as my kids use the routine every morning!

Cheers,

Robstg

[LovelyM]

Hello Robstg, 

I wanted to see if you'd tried the steps above. Please let me know if that did the trick and resolved the issue or not.

Cheers, 
Lovely

[Robstg]

Hi LovelyM,

Thanks for your reply!

Yes, I did try changing the language - it is now set to "English (CA)" (tried back and forth with "(USA)").

It did not resolve the issue. 

Any other suggestions?

Thanking you in advance for your time in this matter.

Robstg

[Robstg]

UPDATE: 

Tried to recreate the routine, and it is now working!  And, I swear I did nothing different today.   The language change was done last weekend, while I was having issues. 

Thanks for your help, though... It really is appreciated.

Robstg

[LovelyM · Accepted solution]

Hey Robstg, 

No biggie! Thanks for keeping me in the loop and I'm glad that your routines are now working as intended again. There was actually a firmware fix sent over the air by our product team to resolve some issues with the alarm and routines so that might have solved this.

If you have other concerns or questions, feel free to tell me.

Cheers, 
Lovely

[LovelyM]

Hi again Robstg,

I want to ensure you're good to go now. Please reply to this thread if you have anything else you wish to add so we can address it for you.

Best, 
Lovely

[Juni]

Hi there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni