Foxtel no longer linked

[ThePookster]

I have Foxtel linked to my google home app but when we try to stream on the google nest hub the foxtel is no longer linked error message appears.

I have installed the beta version of foxtel go, have rebooted rhe nest device and factory reset it. After the reset foxtel worked briefly

[LovelyM]

Hello ThePookster, 

Thanks for reaching out. We'd love to help.

A few questions: was Foxtel working before? If yes, when did the issue start? What is the exact message that you are getting?

Make sure your Google Home app is updated. You can also try to uninstall and reinstall Foxtel before linking it. If you don't mind, please take a screenshot of the message that you got when you tried linking it if the issue persists.

Best, 
Lovely

[ThePookster]

The issue is intermittent but I do think it is related to system and app updates. The error message is that Foxtel is no longer linked although the home app shows that it is.

I have updated, uninstalled/reinstalled, changed my password(foxtel support suggestion).  I have removed devices from Foxtel which seemed to work the last time we had issues.

I am hoping that someone has a brilliant solution that works every time rather than my shooting fish in a barrel approach

[LovelyM]

Hi again ThePookster, 

Thanks for providing more information about your concern. Please provide me with your phone model and Google Home app version. If the issue is happening now, kindly send feedback using the Google Home app to our product team. You can visit this website for the steps.

Cheers, 
Lovely

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Markjosephp]

Hello ThePookster,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark