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Full remote unavailable. Make sure your streaming device has the latest software.

Bernie-M
Community Member

‎07-27-2022 03:30 AM

My iPhone has lost the ability to work as a remote control for my Android TV. I get the error message Full remote unavailable. Make sure your streaming device has the latest software.  Software on both my iPhone and Android TV are latest versions. I have rebooted and reset both devices. This function worked until a few weeks ago. I have seen that others have had the same problem but I have not seen any solutions. Any help would be appreciated. 

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JenniferV
Community Specialist
Community Specialist

‎07-30-2022 05:14 PM

Hi Bernie-M,

 

Thanks for reaching out. Do you have a Chromecast with Google TV or just an Android TV? In the meantime, please check this support website article to see the other option that you can do and to learn more about virtual remote.

 

Thanks,

Jennifer

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Bernie-M
Community Member

‎07-31-2022 02:46 PM

Hi Jennifer,

I have a JBL Link Bar running Android TV. I read the article but no solution there for me.

Cheers.

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JenniferV
Community Specialist
Community Specialist
In response to Bernie-M

‎07-31-2022 04:30 PM

Hey there,

 

Thanks for getting back to us. I'm afraid you're in the Chromecast Community forum where we specifically support users who have Chromecast devices. I'd suggest you reach out to JBL for further help.

 

Let me know if you have other questions and concerns otherwise, I'll be locking the thread after 24 hours.

 

Thanks,

Jennifer

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