04-26-2023 07:02 PM
When ever I try to connect my Geeni Account to my Google Home app, it says "Something Went Wrong. Try Again." I have uninstalled both apps. Restarted my phone multiple times. This problem stemmed from me trying to link new light bulbs to my account, and they were not linking properly. I unlinked my once linked Geeni Account from my google account, and now it will not connect again. This is extremely infuriating because this process used to be flawless and I had no problems before. I do not understand why this has suddenly become a problem. Please Fix this google. Geeni has done everything in their power to fix this. This is a bug in the Google Home app.
I doubt that I am the only one having this problem. I don't understand how this just stops working.
Answered! Go to the Recommended Answer.
04-27-2023 03:31 AM
Guess what magically works now! I woke up this morning, and saw that 3 IoT devices connected to my Wi-Fi, and I said to myself “that can only be one thing.” Went on over to the google home app and Geeni Connected right away. I guess problem fixed? I wish it would work all the time but you take what you can get
04-26-2023 07:11 PM
I’m having the exact same problem! In the geeni app, it says that my Google account is linked. In Google Home, I remove geeni and re-added it and just keep getting the “something went wrong. Try again “. I was looking at another message that indicated that the person had to re-sync each device. I’ve got like 15 devices and I really don’t wanna do that if I don’t have to.
04-26-2023 07:14 PM
I can't even connect my Geeni Account anymore! It's super annoying, especially since I had it connected before (albeit super glitchy)
04-26-2023 07:26 PM
I think it’s down completely right now! On my geeni app it shows my lights on, in the google home app it says they are offline and the lights won’t turn off now
04-26-2023 07:40 PM
It was showing that for me too! Idk what’s going on. Hopefully they see this and fix it…
04-26-2023 07:41 PM
Add me to the list! ……………Lost my SiriusXM streaming on all my speakers yesterday………an hour ago lost all my Geeni devices. Unlinked Geeni and after about 10 attempts of “something went wrong, try again” managed to link Geeni again……….All Geeni devices are still showing Offline.
05-12-2023 11:04 AM
Hi folks,
Thanks for the confirmation, @Evan_ack and @Irkedangel. I'm glad that everything worked out for you. I'm going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.
Kind regards,
Lovely
04-27-2023 03:31 AM
Guess what magically works now! I woke up this morning, and saw that 3 IoT devices connected to my Wi-Fi, and I said to myself “that can only be one thing.” Went on over to the google home app and Geeni Connected right away. I guess problem fixed? I wish it would work all the time but you take what you can get
04-27-2023 04:50 AM
YUP, mines up and running again this morning as well.
04-27-2023 05:14 AM
So weird. Well at least our stuff works now. Although I wouldn’t call it resolved since it will probably happen again lol. Of all the nights I chose to set up my smart bulbs, that’s the one to choose lol
05-09-2023 01:40 PM
Hello everyone,
We appreciate your report about this issue. I believe our team already got this resolved, but I want to confirm that this is already sorted out on your end. Let me know if you're still experiencing any difficulties so I can be of assistance.
Best,
Lovely
05-09-2023 01:56 PM
Hi,
yeah it’s been sorted out on my end, so far I haven’t had problems since I was able to connect my account.
Thank you!
05-09-2023 01:56 PM
Yes, it is working now. Thanks!