Getting an Entry Key

[JohnG2]

My phone was working perfectly when controlling my Nest thermostat until yesterday when it became unconnected.

I've tried reconnecting by following usual instructions ie Settings, Nest app then nothing - message says thermostat is already connected to WiFi. Tried resetting etc but no luck.

Can anyone advise please?

[ovanee]

Me too. Frustrating. Hope someone answers soon 

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with some details on when your device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jhonleanmel]

Hey folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[ovanee]

I couldn’t figure it out, but I found a workaround

[Jhonleanmel]

Hey ovanee, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

[Jake]

Hey there,

I am glad to hear everything is good to go. I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake