Google Home App not opening

[McDonald]

My google home app will not open; it just kind of flickers for a second, closes, and then goes back to Home Screen of my phone. I have tried everything I can think of; closed all apps, rebooted my phone, deleted my history, closed out all google apps, deleted the app and reinstalled it; nothing works.

i have used it many times, as it shows my day to day camera set ups. I don’t know how to fix. 

[Tee7]

Going thru the same!

[McDonald]

Hi Tee7,

I updated to the newest software available on my iPhone, rebooted; and then Google Home opened and worked normally. Because I had uninstalled and reinstalled the Home App a few times, I had to reconnect my devices; using 1 QR code symbol; but after one was installed, the others came back automatically. 

it took 3 days of troubleshooting, but the software update worked for me. 

[Summer16]

having them same

issue and tried all the same things 

[McDonald]

Did you try to update software on your phone to newest version? That worked for me… my last resort would be to try to get a tech agent on the phone to troubleshoot… 

[chaconmorales]

Hi folks,

Thanks for your help @McDonald, I really appreciate your contribution in the community and I am glad your issue was fixed.

@Summer16, thank you for posting here in the community. I'm sorry that your Google Home App is not working as expected. But no need to worry, help is here.

Here are some troubleshooting steps you can try:

Account Problems:

• Please verify by double-checking your email address and password to make sure you are using the correct account. You can also try resetting your password through Google's password recovery process in case you don't have access..

App and Device Issues:

• App Restart: A simple app restart can sometimes resolve temporary glitches. Close the Google Home app completely and relaunch it on your phone or tablet.
• App Update: Ensure you're running the latest version of the Google Home App. Updates often contain bug fixes and performance improvements related to login functionality.
• Device Restart: If you're using a phone or tablet, try restarting your device. This can clear up any temporary memory issues that might be causing problems.
• Uninstall and Reinstall: If the problem persists, consider uninstalling and reinstalling the app. This will ensure a clean installation and remove any corrupted data that might be causing the login issue.

Please follow these good articles if you need to Meet the Google Home app and to check the FAQs about accounts for the Nest app.

Let me know if you need further assistance.

Regards,

Mario

[graceephippss]

I have tried all of these options and my google home app will still not load. Everytime I click on the app to open the logo appears and then the app immediately quits. It has been like this for 5 days. I have a iPhone. 

[virnab]

Hi Folks,

Thanks for following up. I appreciate all the efforts made, and I'm sorry to hear that you still can't open the Google Home app on your mobile device iOS, even though you tried all the troubleshooting steps provided by @McDonald and @chaconmorales.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Let me know when you're finished. From there, we'll contact you via email.

Best regards,

Virna

[McDonald]

I did this and it worked:  I updated to the newest software available on my iPhone, rebooted; and then Google Home opened and worked normally. I also had uninstall and reinstalled the Home App a few times, but this did not work. I hope this works for you. 

[graceephippss]

I have updated my phone to the latest version, installed and un-installed the app multiple times, and rebooted my phone multiple times. Nothing seems to work. 

[Aniienkk]

How to resolve ? Experiencing same issue 

[virnab]

Hi there!

Thank you for your reply.

I'm sorry to hear that you're still unable to open the Google Home app on your iOS mobile device, despite following all the troubleshooting steps suggested by @McDonald and @chaconmorales.

My team would like to gather more information about this inconvenience with the Google Home app. Please take a moment to fill out this form, and we'll provide more specific assistance via email.

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna

[angelatk2]

I’m experiencing exactly the same issues. The app cant be opened. It just appear the logo for maybe 1 second and it closed. I’ve tried every options offered from this community. But nothing seems to work on me 😞 Help I’m desperate already