After adding some smart devices to the Google Home App for iOS, the option to set up Home and Away Routines appears. However, when trying to complete the process, I run into an issue where I cannot accept 'Supplemental Nest Terms'. I receive the error 'Problem Connecting to Cloud'. I tried setting this up with my wife's Google account and did not have the same issue.
Has anyone experienced this? The problem seems to affect more than just the Home and Away Routines. I also had a problem completing the setup of an August Smart Lock.
A Google Home support agent suggesting creating a new Google account. This is not acceptable to me as I've had my Google Account since the beginning of Gmail and have no desire to change it permanently.
I've read the forums and there seem to be similar issues, with some folks getting resolution after having a corrupted account fixed. I've been unable to find a support agent who is willing to move this issue to an engineer.
Any help would be greatly appreciated.
Hey there coloradojohn,
Sorry to hear about the issues that you've had with your account, I'm sure it's frustrating but I'm happy to help clarify.
While we are aware of this issue and are happy to send this feedback to our engineering team, the best workaround at this time would be to create a new Google account since it seems to have worked with your wife's Google account but just not yours.
Sorry for the frustrations on this, but please let me know if you have any other questions.
Have a great day.