Google Home app and Nest app can't both use my phone for presence sensing

[JohnF]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Bradley Piaskowski 

Google Home app and Nest app can't both use my phone for presence sensing.  Connecting one disconnects the other. Completely wrecks routines and presence sensing for home/away

[JohnF]

Hey there Bradley Piaskowski, 

I'm sorry for the late response, but I wanted to hop in here to help. I understand that there is some confusion around presence sensing and trying to use the 2 different apps, but I'm happy to help. 

First, would you mind answering a some questions for me. 

• What devices are you trying to use presence sensing with? 
• What troubleshooting steps have you taken to try and fix this?

We may need to migrate your Google account to Nest so that it doesn't disconnect the other. 

I look forward to your response. 

-from Garrett DS (Community Specialist)

[James]

Hey everyone,

Just a heads up, we are going to go ahead and lock this topic, since it has been resolved in our previous forum.

Thank you,

James