Google Home app: "Could not reach service" for Works with Google device (Powershades)

[MoroccoMole9]

(I got a response but now previous thread is locked and not sure why it's locked)

Hi all,

Trying to add a new "Works with Google" device (Powershades).  After I fill in my username and password in Powershades page from the redirect.

"Could not reach Powershades.  Please try again."

and it is a continual loop since I never get a chance to input my username and password again.

I tried the uninstall Google App, clear Google app cache, try to install "works with Google" device and it still does not work.  Any ideas?

I'm on Google App 13,17,16.29

Thanks.

MMole

[Juni]

Hi MoroccoMole9,

Thanks for reaching out. We apologize if your thread was closed sooner than you would have liked. As community specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Upon checking, it appears that you tried contacting the Powershades support team about it. Did you get any response from them? 

Regards,

Juni

[MoroccoMole9]

Thanks Juni.

I'm still waiting for Powershades response.

[Juni]

Hello there,

Thanks for keeping us in the loop. Feel free to update this thread once you receive an update from them. 

Cheers,

Jun