Google Mini cannot complete setup

[mperon]

My Mini has been working for three months with out issue. However, recently power went off and Mini now says that I must connect to Google Home app. I do this yet Mini continues to not work. I have tried to reset and set it up again but I keep getting an error message. Any suggestions?

 

[Azarco]

Hey mperon,

We're sorry for the trouble this may have caused you — let me help you out.

A few questions: are you using a public or private network? Also, are you using an Android or iOS device?

Give these steps a try:

• Make sure your devices are within 15-20 feet of your router.
• Toggle the Wi-Fi off and on from your phone.
• Reboot your router and Google Home Mini to refresh the connection.
• If you're using an iOS device, make sure Local Network Access is turned on for the Google Home app.
• If you can still see your Home Mini in the Google Home app, try removing it from the app.
• Uninstall and reinstall your Google Home app.
• Using a different phone might help too.

Best,

Alex

[Azarco]

Hey mperon,

A quick follow-up — have you had the chance to try the suggested steps above? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[Jeran]

Hey mperon,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran