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Google+Nest Integration Fail?

tbiglow
Community Member

Nothing but confusion from Nest/Google as I tried to add 2 Nest Protect smoke detectors using the Nest app. It didn’t let me login with Google or Nest credentials. Phoning Nest support confirmed the integration and account migration has been exquisitely f*^%ed up. In the process, my Google password got reset to the one for my Nest account. Badly done, Google. Dunno what to suggest to help y’all improve; maybe do some testing before going live?

Sincerely, Tim

4 REPLIES 4

MelbaDT
Community Specialist
Community Specialist

Hey tbiglow, 

 

Sorry to hear about your experience and welcome to the Google Nest Community. We also appreciate you taking the time to share your feedback — we'll definitely pass it along along to team as we're always on the lookout for ways to improve. 

 

Keep an eye out on this Community page or our social channels for news  and updates. 

 

Best, 

Melba

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS