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Google home and Nest account - using different emails

dannsing
Community Member

I'd like to get all of my devices to show together in Google home - but I realize I am using one email address for my google home account and different email address for my nest device account.

All of my google minis, wifi devices, etc. are on the Google home account connected.  However, all of my nest devices such as doorbell, protect and thermostat are with a different email address with an annual subscription.  Is there a way to combine these or do I have to keep them separate and just toggle back and forth in Google home to see different sets of devices?  Please advise.

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@dannsing 

It sounds like, for your older Nest devices, you need to migrate your Nest Account to a Google Account. Unfortunately, however, you cannot migrate to a Google Account that is already in use for Google Nest devices.

In that case, the following is what Google Nest says you have to do; I'm just another Google Nest customers I can't verify that this process works:

Use the Google Account that's linked to another Nest Account.

1. Sign into the Nest app with your Nest Account.
2. Disconnect all your devices.
3. Sign out of the Nest app.
4. Select Sign in with Google sign in with the linked Google Account.
5. Reconnect your devices.

This is Google Nest's Help topic on this subject:

https://support.google.com/googlenest/answer/9297676?hl=en&sjid=13759998200212199886-NA#zippy=%2Cerr...

Thanks.  Both of my accounts are google accounts - they are just two different email addresses.  It sounds like what you are saying is to disconnect all of my nest devices from my current google email and re-set them up under my Google home google email account.  I don't know how this impacts my annual subscription which is tied to my other Google email address though and already paid for.  

@dannsing 

I don't know how someone would go about merging devices from two different Google Accounts.

Perhaps you could try contacting Support, starting with the link below. On the "Resources" page, just click on "Next step" without selecting any of the Help topics, to get to the page with contact options (chat or phone).

https://support.google.com/googlenest/gethelp

EdmondB
Community Specialist
Community Specialist

Hi dannsing,

 

I'd like to jump in here and check if you've tried MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Regards,
Edmond

EdmondB
Community Specialist
Community Specialist

Hello there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Best,
Edmond

EdmondB
Community Specialist
Community Specialist

Hi there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond