Google home app does not show all albums to display on Google Nest Hub Max

[ArnaudG]

Hello

I cannot really understand the way the Google Home App displays Google Photo Albums to be selected as Photo Frame for the Google Nest Hub.

I have more than 250 albums saved on my Google Photos Account, but not all of them are displayed on the Google Home App. Maybe only 100 or 200 of them (I have not count them). 
For example, the most recent album is not displayed on Google Home App so I cannot choose it to be displayed on the Google Nest as a Photo Frame.

Moreover albums are displayed on the Google Home App in a random order.

It could be great to display ALL the albums in a logical way : creation date, album name and so on.

If Google proposes to stock all my photos, then it shall be a necessity to find all of them on every Google Apps, Home included.

A reply has already been written by @lusvin (thanks !) but it does not solve my problem at all :

https://www.googlenestcommunity.com/t5/Apps-Account/Google-home-app-does-not-show-all-albums-to-disp...

A. the option described "Turn activity-based personalization" is ON.

B. I already can display on my google nest hub photos from my Google Photos account that belong to 500+ photos  albums. It has never been a problem.

The problem is :

1/ new albums that I have created on my Google Photos account are not showing up on my Google Home app. So I cannot select these albums to be displayed on my Google Nest Hub Max. I have 355 albums on Google Photos, new ones do not show up, and maybe older ones too, but I cannot be sure because....

2/ albums are sorted in a random way on the Google Home App, which means that I have to scroll horizontally for ages to look for albums (which i cannot find, cf. 1/). My albums names all start with year and month ("2024-10" etc, "2023-02" etc and so on). On the Google Home App, Albums are displayed in that order horizontally :

"2017-09 xxx" -> "2016-05 xxx" -> "2018-02 xxx" -> "2016-05 xxx", etc.Well, the definition of random 🙂

Honestly I do not understand how problems 1/ and 2/ cannot be two separate bugs of the Photo Frame Function (https://support.google.com/googlenest/answer/9136992?hl=en#zippy=%2Cadd-or-remove-google-photos-albu...).

Thanks for your help. I will try to be quicker to respond...

Regards.
A.

[virnab]

Hi ArnaudG,

Thank you for reaching out to our community.

I'm sorry to hear that your Google Home app still isn't displaying all your albums on your Nest Hub Max, even though you already tried to resolve the inconvenience using the troubleshooting steps provided by Lusvin and the help you found in the article Photo Frame on your Google Nest display. We understand how frustrating it is not to find the settings that allow you to show all your Google photo albums on your Google Nest Hub Max. We continue working for you, looking for the solution.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna

[virnab]

Hi ArnaudG

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Virna

[ArnaudG]

Hello. Submission done !

Thanks

A

[virnab]

Hi ArnaudG,

Thank you for the confirmation. We will contact you via email, so please check your inbox.

Best regards,

Virna