Google home not working with Google Go

[KimSD]

Please can anyone advise if there is a resolution yet for people who have a device pre-installed with Google Go and are now unable to use their Home App to edit routines. Just bought a phone not realising Google cannot be installed if Google Go already pre-installed (and unable to remove Google Go)

[Juni]

Hi KimSD,

Thanks for reaching out — let’s see what’s going on. A few things: is personal results enabled? Is the Google account the same one that was used to set up the device? Also, have there been any recent adjustments to the Google Assistant settings for the primary Google account that is linked to the device?

Give these steps a try:

1. Open the Google Home app .
2. Tap Routines . Choose a routine to edit.
3. Make sure that the categories you want to use are checked.
4. Make sure to set home and work locations for accurate commute and weather information.
5. Make sure to turn on Personal results to hear reminders and calendar information. 
6. For routine issues:
   • Make sure to recreate the routine and change the Google Assistant command to get the routine to work.
   • Force close Google Home app.
   • Reboot Google Home device.

Regards,

Juni

[KimSD]

Hi Juni, 

Thank you for your reply, however when we go in to edit routines it wants us to install Google. When we try to install Google it won’t allow it because we have Google Go pre-installed on the device. We cannot remove Google Go.  I tried all your suggestions but with no effect, we are still having the same issue.

I do appreciate your trying to help though.

regards

Kim

[Juni]

Hi KimSD,

Understood. What’s the make and model of your mobile phone? Could you tell us the Google Home app version installed on your phone? Have you tried using another phone to isolate it?

Keep me posted.

Thanks,

Juni

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hello KimSD,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess