I have Google home setup with multiple devices connected. We share network with our neibours who also have a few devices as well.
I have setup our nest 2 speaker with a room and for our home's devices multiple times however after about an hour of being setup it removes itself from the room and won't allow access stating "please setup from the Google home app".
In the home app it displays "link account" under the device option. When clicked to reconfigure it fails and doesn't properly relink until the device is fully removed from the network and added again. (Then the cycle repeats).
Sorry for the late response, but I wanted to drop in here to help.
I understand that this can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.
Hi Garrett, thanks for reaching out. Yes, still experiencing issues.
For trouble shooting I've tried:
Resetting the nest 2 speaker.
Removing the nest speaker and adding again fresh.
Linking with a different account on the same home network.
And testing on both 2G and 5G wifi networks.
(Same results, or doesn't finish the configuration setup)
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
I have been away for a few weeks so I haven't been able to try this.
However the speaker has been tested adding to the home network with 3 separate devices with the same issue occurring so I doubt it's an app cache issue. (Clearing app cache tonight)
I was not able to figure out how to clear the app cache, but I did reinstal the app on two separate devices. (Again I don't believe it's an app issue as I've tried adding it to the home network from 3 separate phones)
Whatever the issue is it seems related with one specific account as the nofication always says "Device Removed - X Room Speaker - ***@gmail.com has removed it from your home" this is always what appears but no prompts are given to the user of this email, and they are certainly not the one removing it.
Sorry to hear that you're still having the issue. Have you tried doing a factory reset on the device that you're having issues with?
Please let me know if that helps.
It looks like we received your filled out form, and we have passed this on to the correct team where they will be reaching out to you about your issue.
I'm going to go ahead and lock this thread.