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Apps / Account

Blog Posts

The right access for the right people, with the new Member role Read more

Google Home Update (Spring 2025): Make it your own with Google Home Read more

Introducing new support for smoke & CO and locks in Google Home app Public Previ... Read more

Help Center

For immediate help, visit the official Google Nest Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Google Home and Vivint not functioning properly

Hello Everyone,I have added my Vivint security account to my google home and all of the devices in the system are appearing in Google Home, but it is saying that all of them other than my panel and front door lock are Offline but they are all on and ...

Kulickey87 by Community Member
  • 1289 Views
  • 1 replies
  • 3 kudos

Paused my device by mistake

Hello, So I was trying to limit my daughter's online access by pausing her device, but I paused all devices by mistake, now I can't add my phone back. I cant't access the app to turn it back on. Can I access my settings from my laptop?

Ama by Community Member
  • 631 Views
  • 1 replies
  • 0 kudos

Nest and G Suite accounts

I found the following thread relating to my issue and am echoing the OP's issue.https://www.googlenestcommunity.com/t5/Apps-Account/G-suite-accounts-not-supported/td-p/321694I need access to the Nest App using my existing account as is stated clearly...

22lecher by Community Member
  • 1065 Views
  • 3 replies
  • 3 kudos

Google Home having trouble controlling my Google TV

I have a new (3 day old) GoogleTV that is all set up and linked to my new (3 day old) Nest Mini. I have my services linked (YouTube Premium, Netflix, Hulu, Prime Video) to Google Home. The problem is generally with the TV. 1. When the TV goes into Am...

Can't enter Serial Number.

I have problems setting up. I get to: Choose the last 4 digits of your camera's serial number but no further.

Noel4 by Community Member
  • 5226 Views
  • 7 replies
  • 6 kudos

Escalating a case

Hello,There is an issue on Google's website that is not letting me purchase a Nest Aware subscription on one of my homes (even though I had one previously), and I keep getting transferred back and forth between Nest Support and Google Store saying it...

TapTap321 by Community Member
  • 1193 Views
  • 6 replies
  • 0 kudos

members know

MyNothing seem to be working right 

Anyday by Community Member
  • 475 Views
  • 2 replies
  • 0 kudos

Cannot clear Philips Hue from Google Home / Account

I've moved from a home that used Philips Hue devices, owned by my previous roommate. My new home has no Philips Hue devices, yet 6 of them still show up in my Google Home devices under "Linked to you". I've tried unlinking Philips Hue, but it does no...

Screenshot_20230812-114420_Home.jpg
Eric824 by Community Member
  • 2516 Views
  • 5 replies
  • 0 kudos
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