HBO Max doesn't have the screenshare to Chromecast

[danielsanchezre]

I have a Motorola e20 that has Google Go. I have My Chromecast configured and My Home app, every streaming service that exists works with Home excepts HBO Max. What can i do?

[JenniferV]

Hi danielsanchezre,

Thanks for reaching out. To confirm, are you trying to cast a video content from HBO Max or you're mirroring your phone's screen to your TV? Try reinstalling the HBO Max app to see if it'll do the trick and check for software updates on your phone. It's best to have updated applications and OS for a seamless experience. Using a different mobile device might also help.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[danielsanchezre]

Thanks for replying me. I already tried these steps and it's not working just for my cellphone. It says that i have to install Google App, but i can't because Google go

[JenniferV]

Hi danielsanchezre,

Thanks for getting back to us. If it works using a different mobile device, then it could be an issue with your Motorola phone. You may try to reach out with your phone manufacturer for additional help.

Thanks,

Jennifer

[danielsanchezre]

It couldn't be a problem with Google Go? Maybe...

[JenniferV · Accepted solution]

Hey there,

You may try to uninstall Google Go from your phone and install the Google App instead. If there's no way to do this, you can reach out to your phone manufacturer for further asisstance.

Thanks,

Jennifer

[danielsanchezre]

Ok! Thank you

[JenniferV]

Hey danielsanchezre,

You're welcome! Do you still have other questions and concerns or need additional help?

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I don't want to be a nudge but I'd like to check if you still have other questions and concerns. Feel free to let me know if you do.

Thanks,

Jennifer

[danielsanchezre]

No Jennifer. If You cannot do something about the OS or Home or Google Go, i think i don't have more questions. Thanks for your time and help.

Have a nice day

[JenniferV]

Hi danielsanchezre,

Understood and you're welcome. You may reach out to your phone manufacturer for additional help since it works with a different mobile phone. 

Also, since you don't have any more questions and concerns, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Have a good one!

Thanks,

Jennifer