I have an non-migrated Nest account. The nest app accepts my username & password which are correct. However, I recently got a new iPhone & phone number with AT&T. My nest account must have my former cell phone # associated with the 2 step authentication process. Each time I now log in, t says something to the effect of “we have emailed the passcode to your (last four digits of my old phone number) please enter it here.” Which I can’t do because I no longer have access to that former phone number. I can’t even migrate the account now because I have to 2 step authenticate going through that process as well. Any suggestions would be greatly appreciated & thank you in advance for your time.
Sorry for the late response, but I wanted to drop in here to help.
I understand that issues with your account can be frustrating but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.