Hi @tkjmhome,
Thank you for posting in the community. I understand that you are having trouble continuing with the setup process in the Google Home app because the "OK" button is greyed out.
You have clearly shown an image of the screen displaying the Google Terms of Service and Privacy Policy details, which is the point where you are stuck. The reason the "OK" button is greyed out is often due to the page not being fully scrolled to the bottom.
The system requires confirmation that you have viewed the entire text before allowing you to proceed.
To resolve this issue and continue with the setup, please try the following steps:
- Scroll to the very end: Use your finger to swipe up on the screen and make sure you have scrolled through the entire text, from top to bottom.
- Confirm the "OK" button: Once you reach the absolute bottom of the text and the screen can no longer scroll, the "OK" button should become active (change from greyed out to a solid color) and clickable.
If, after scrolling to the end of the text, the "OK" button remains greyed out, please answer the following questions so I can investigate further:
- What specific Google device are you attempting to set up (e.g., Nest Wifi, Nest Mini, Nest Thermostat, etc.)?
- What is the make and model of your phone, and what operating system is it running?
- Have you ensured the Google Home app is updated to the latest version available in the App Store or Google Play Store?
I look forward to your response so we can get your device set up.
Regards,
Kevin
