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Home away assist conflict with Nest

40marine
Community Member

The presence sensing of my Nest thermostat isn’t working.   Within the nest app, when i turn on use phone location,  it disables it in the Home app. Within the Home app under presence sensing, it will say "you're using this feature on another phone", and if I change it by selecting "switch to this phone", it will disable it in the nest app. 

6 REPLIES 6

40marine
Community Member

Anyone there?

kiltguy2112
Silver Product Expert
Silver Product Expert

Turn presence sensing off in the Nest app. Now use the home app to run routines to have the thermostat do what you want. 

40marine
Community Member

Thanks for that, I will try it. But will Nest send me notifications when I’m out, eg if it senses motion on one of my cameras. If I’ve turned off presence sensing in Nest will the Home app send them. In the Home settings the only notification option seems to be for thermostats not cameras. 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that issues with presence sensing can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake