Honeywell thermostat range bound

[cowanh]

I cannot change my temperatures within the home app. Minimum is set to 22 Celsius max is 25.

I am positive this restriction was not there a few years ago.

Where are these values stored and how do I access them?

Thanks

[maedacortez]

Hi cowanh,

Thanks for reaching out. I understand that you have a limit and minimum for changing the temperature, and I'm happy to help you with this! I recommend you check if you have locked the temperature range. Please follow the next steps.

1. Open the Home app
2. Tap Favourites or Devices .
3. Tap and hold your device's tile Settings or More More menu Settings .
4. Tap Lock enter a 4-digit PIN number tap Next.
5. In the "Temperature adjustment" section: To set a single temperature, tap Set temperature enter the temperature you want your thermostat to maintain tap Next.
   To set a temperature range, tap Range enter the highest and lowest temperatures you want tap Next.

Let me know if this helps!

Regards,
Manuel

[cowanh]

Sorry, all I see in the settings is general, name, home, room and unlink.

I see no place to enter temperatures.

[cowanh]

settingsthermostat

[maedacortez]

Hi Cowanh,
 
Thanks for your reply. Could you please tell me what model of Honeywell you have?
Could you also tell me if the inconvenience started the first time you paired the device on the Google Home app, or if it was working before?
 
Regards,
Manuel

[cowanh]

I believe it's an older version of this one -

https://www.honeywellhome.com/us/en/products/air/thermostats/wifi-thermostats/wifi-programmable-smar...

Or this one -

https://www.honeywellhome.com/us/en/products/air/thermostats/wifi-thermostats/wifi-smart-color-therm...

[cowanh]

And yes I do believe it was working, ie.being able to instruct Google home to set the thermostat outside of the 22-25 range, a few years ago. The restriction started at least last year if not a couple of years before.

[maedacortez]

Hi cowanh,

Thank you for your reply. I recommend that you unlink and then try to link your Honeywell thermostat device. Please follow the next steps:

1. Make sure that your devices are powered on.
2. Open the Google Home app Google Home app
3. Tap Settings and then Works with Google
4. Under Linked services, tap the devices that you want to disconnect, then select Unlink account..
5. Tap Unlink to confirm your choice.

then re add your device please follow the next steps:

1. Open the Google Home app Google Home app
2. Tap Devices Add Works with Google Home Works with Google Home.
3. Select the device maker from the list.
4. To complete the setup, follow the in-app steps.

I hopes this helps!

Regards,
Manuel