I can not sign in I need to reset password but it never sends me the instructions.

[tres0825]

I can not sign in I need to reset password but it never sends me the instructions.

[CobraCol]

Hi  Have you sorted your problem? I am having the same problem, and I know I am using the correct email and passwork any way, but will not send me the details to reset my pass word?

[Azarco]

Hey folks,

We're sorry for the trouble this may have caused you — let's see what's going on.

If you're referring to your Nest account, have you migrated it to your Google Account? Also, did you set 2-step verification? Check this guide to remove the verification method in your account.

Hope this helps.

Thanks,

Alex

[Azarco]

Hi all,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni